Help & FAQ
Last updated: 06 January 2026
Table of Contents
Table of Contents
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Account Management
What is a User Code?
Your Unique Login Identifier
Your User Code is a unique 5 to 6-digit number that identifies your account for login purposes. This is different from your Account Number, which is used for orders and invoicing.
Key Information
- Format: 5 to 6 numeric digits (e.g., 12345 or 123456)
- Purpose: Used only for logging into the website
- Location: Found on your welcome email or contact customer service
- Different from Account Number: Your Account Number is used for orders, while User Code is for login only
Important Note
When logging in, you'll enter your User Code (5 or 6 digits), not your Account Number. If you've been using an Account Number to login, you'll need to retrieve your User Code.
Forgot Your User Code?
Don't worry! You can easily retrieve your User Code using your Account Number.
Retrieve Your User Code
- Click "Login" in the top navigation
- Click "Get Your Login Code" link below the login form
- Enter your Account Number (the one used for orders/invoices)
- Verify your county information for security
- Your User Code (5 or 6 digits) will be displayed
- Option to copy or auto-fill the code into the login form
Still Can't Access Your Account?
If you can't retrieve your User Code or don't know your Account Number, please contact us:
How to Login
User Code Format
Your User Code is 5 to 6 numeric digits. Enter each digit in the individual boxes on the login form. This is different from your Account Number.
Standard Login
- Click "Login" in the top navigation
- Enter your User Code (5 or 6 digits) in the individual digit boxes
- Don't know your User Code? Click "Get Your Login Code" to retrieve it using your Account Number
- System checks for biometric authentication availability
- On first login, if biometric authentication is not setup, system will prompt you to set it up based on your device (passkey, Touch ID, Face ID, etc.). If dismissed, you can setup manually from Account Settings
- Enter password or use biometric authentication
Biometric Login (Recommended)
- System automatically detects biometric authentication availability
- Click "Use Biometric Authentication" when prompted
- Use your device's authentication (Touch ID, Face ID, Windows Hello)
- Instant secure access without typing passwords
Remember Account Details
Save time on future logins by allowing the browser to remember your account details securely.
Enable Account Memory
- Check "Remember account" box during login
- Your User Code will be saved securely in browser
- Next visit will pre-fill your User Code
- You'll only need to authenticate (password or biometric authentication)
Security Benefits
- Device-specific: Only saved on your current device
- Encrypted storage: Uses browser's secure storage mechanisms
- Easy removal: Clear anytime through browser settings
- Auto-logout: Session expires for security
Login Troubleshooting
Common issues and solutions for login problems.
Common Login Failures
- Don't know your User Code: Click "Get Your Login Code" to retrieve it using your Account Number
- Incorrect User Code format: Ensure you're entering 5 to 6 numeric digits only
- Confused Account Number with User Code: Remember, Account Number is for orders; User Code is for login
- Expired session: Clear browser cache and try again
- Biometric authentication not working: Try password login or re-setup biometric authentication
- Account suspended: Contact customer service for account status
- Browser compatibility: Try a different browser or update current one
Troubleshooting Steps
- Verify you're using your User Code, not Account Number
- Use "Get Your Login Code" if you don't know your User Code
- Verify User Code format (5 to 6 digits)
- Try clearing browser cache and cookies
- Disable browser extensions temporarily
- Try incognito/private browsing mode
- Contact support if issue persists
Product Search
How Product Search Works
Our AI-powered search provides instant, intelligent results with auto-complete and typo tolerance.
Smart Search Features
- Auto-complete: Search suggestions appear as you type
- Typo tolerance: Finds results even with spelling mistakes
- Brand matching: Search by manufacturer (Makita, Benman, etc.)
- Category filtering: Automatic categorization of results
- Stock awareness: Prioritizes available products
Search Tips
By Product Type
- • "drill" - All drilling tools
- • "cordless saw" - Battery-powered saws
- • "impact driver" - Impact tools
By Brand & Model
- • "Makita 18V" - Brand & voltage
- • "DHP484" - Specific model numbers
- • "Benman socket set" - Brand & type
Using Focus Mode
Focus Mode provides a distraction-free shopping experience with full-screen product browsing and enhanced filtering.
Activating Focus Mode
- Navigate to any product category or search results page
- Click the "Focus Mode" button in the top-right corner
- Experience full-screen product browsing
- Use enhanced filters and sorting options
- Exit by clicking the "Exit Focus" button
Focus Mode Benefits
- Full-screen product viewing
- Reduced visual distractions
- Enhanced filtering sidebar
- Faster product comparison
- Streamlined add-to-cart process
- Mobile-optimized interface
Pricing Issues
Common reasons why prices may not be displaying correctly.
Why Prices May Not Show
- Not logged in: Prices are only visible to logged-in customers
- Account status issue: Suspended or inactive accounts cannot view pricing
- Browser cache: Old cached data may hide updated prices
- JavaScript disabled: Prices load dynamically and require JavaScript
- Network connectivity: Poor connection may prevent price loading
Troubleshooting Steps
- Ensure you are logged into your account
- Refresh the page or clear browser cache
- Check if JavaScript is enabled in your browser
- Try logging out and logging back in
- Test with a different browser or device
- Contact support if prices still don't appear
Account Status Requirements
- Account must be approved and active
- Credit terms may affect price visibility
- Some products require special pricing approval
- Regional pricing may vary by location
Customer Service
Monbatt
For account, product,
sales, or other
business-related questions
Technical Support
Powered by Flyingcode
For technical issues,
website problems, or
system errors
Email: support@flyingcode.eu
WhatsApp: +353 83 109 8653